Request quotes from vendors and manage the competitive bidding process.
Request for Quotes (RFQs) allow you to solicit competitive bids from multiple vendors for a service order. This helps ensure you get the best value while maintaining vendor relationships.
The RFQ process provides transparency and documentation for procurement decisions, which is especially useful for audit trails and compliance.
Create an RFQ from a service order:
Open the service order you want to request quotes for and click "Create RFQ".
requirements, quantities, delivery deadlines, and any special instructions vendors need to know.
Choose which vendors to invite. Only vendors offering the relevant service type will be shown.
Set a deadline for quote submissions. Vendors will be notified and reminded as the deadline approaches.
RFQ created but not sent to vendors
Accepting quotes from vendors
Quote deadline passed, reviewing submissions
Vendor selected and notified
RFQ was cancelled
Once vendors submit quotes, you can review and compare them:
breakdowns, terms, delivery times, and any vendor notes or conditions.
Use the comparison tool to view all quotes side-by-side with key metrics highlighted.
See each vendor's past performance and previous quotes for similar services.
Download attached documents, certificates, or supporting materials from vendors.
After reviewing quotes, select the winning vendor:
Click "Award" on the chosen quote. You'll have a chance to add notes explaining your decision.
The winning vendor is automatically assigned to the service order and notified via email.
Other participating vendors are notified that the RFQ has been awarded (without revealing pricing details).
Vendors receive automated emails throughout the RFQ process:
For vendors without portal access, you can generate a printable RFQ document that includes all service details and a response form. Access this from the RFQ detail page by clicking "Print / PDF".
Automate service order creation with templates.